Welcome & away
Greet new chats instantly and set expectations when the team is offline.
Official WhatsApp Business API
Meta Tech PartnerInstant replies
Auto Reply & Canned Responsesanswer in seconds, sound on-brand every time
Set welcome messages, away replies, and keyword triggers — plus a library of canned responses your team inserts with one tap. Automate the repetitive stuff; keep humans for the moments that matter.
Trusted by real businesses already growing on Boomly
Setup
From first message to saved reply
- 01
Define triggers
Keywords, business hours, or first message of the day — choose when automation fires.
- 02
Write the reply
Plain text, buttons, or a canned snippet agents can edit before send.
- 03
Route if needed
Escalate to a human when the customer asks for sales or support by name.
- 04
Measure and tune
See which auto-replies resolve threads vs. need a follow-up from staff.
Capabilities
Less typing, faster resolution
Keyword auto-replies
“Price”, “hours”, “track order” — map phrases to the right canned answer.
Team snippets
Shared library of approved replies; personal shortcuts for power users.
After-hours coverage
Collect details overnight and queue them for morning follow-up.
By industry
Teams that rely on instant replies
High-volume WhatsApp support where every second of response time affects conversion and satisfaction.
E-commerce & D2C
“Track order”, “return policy”, and sizing FAQs answered instantly while agents handle exceptions.
Clinics & services
Hours, directions, and prep instructions auto-sent; staff focus on clinical questions.
Hospitality
Booking confirmations and amenity questions covered 24/7 with away-mode handoff to front desk.
Agencies
Per-client canned libraries so every brand voice stays consistent across support reps.
Seamless integrations for enhanced efficiency
Connect Boomly to the apps your team already uses — streamline workflows, keep data in sync, and run WhatsApp automation without switching tabs.
WhatsApp API
20+ web integrations
Cost effective
Customer support
Answer in seconds, every time. Set up auto-replies today.
Welcome messages, keyword triggers, and a shared canned library — your team sounds on-brand while cutting repeat typing on high-volume WhatsApp support.
FAQ
Frequently asked questions
Auto-replies fire automatically on triggers. Canned responses are saved snippets agents paste manually — often edited slightly before send.
Ready to put replies on autopilot?
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