Unified thread list
Every open WhatsApp chat for your connected numbers — unread badges, last message preview, and sort by recent activity or priority tag.
Official WhatsApp Business API
Meta Tech PartnerShared inbox
Multiple Chatevery WhatsApp thread in one workspace
Reply to dozens of conversations without switching phones. Filter, assign, and search across all WhatsApp chats connected to your Boomly number — built for teams that outgrew a single phone.
Trusted by real businesses already growing on Boomly
Built for high-volume WhatsApp teams
Queue
See every open chat at a glance
Unread counts, last message preview, and contact tags — sorted the way your team actually works.
- Unified list for all connected numbers
- Filter by assignee, tag, or unread
- Jump into any thread in one click
Context
History that does not disappear
Scroll the full thread before you reply. Notes and pipeline stage sit beside the conversation — not in a side spreadsheet.
- Full message history per contact
- Internal notes visible only to staff
- Tags for campaign and lead source
Collaborate
Assign, mention, and hand off without chaos
Transfer a hot lead to sales with internal notes. @mention a teammate for policy questions. Everyone sees the same thread — no screenshot forwarding in group chats.
- One-click assign and transfer
- Internal notes never visible to customer
- Works with team roles and ad routing
Inbox capabilities
Everything high-volume teams need in one queue
Smart filters
Slice by assignee, campaign tag, unread state, or pipeline stage so agents focus on the queue that matches their role.
Contact context panel
Order history, form answers, and pipeline stage sit beside the thread — agents reply with full context, not guesswork.
Search & scrollback
Find any contact or scroll months of message history from the web. Tags and notes make VIP and campaign threads easy to spot.
Bot + human continuity
Automations send the first reply; the same thread continues when an agent takes over — customers never start over.
Multi-number ready
Connect additional WhatsApp Business lines as you scale — each number feeds the same workspace with separate queues if you need them.
By industry
Teams that run on multiple chat
Any business that gets more WhatsApp messages than one person can handle — from D2C support desks to clinic front desks and agency client lines.
E-commerce & D2C
Order queries, exchanges, and repeat buyers — one inbox for the whole support desk with tags for COD, VIP, and campaign source.
Clinics & services
Appointment changes, report requests, and billing questions routed to the right front-desk agent without personal phones.
Agencies
Manage client WhatsApp lines with separate queues and assignees — one login, many brands, zero cross-client bleed.
Education & coaching
Admission enquiries, class schedules, and counsellor callbacks from hundreds of parents — filtered by course interest tag.
Ready for one shared WhatsApp inbox? Start free on Boomly.
Connect your Business number, invite agents, and reply from every thread without switching phones. Tags, assignment, and full history stay in one workspace.
FAQ
Frequently asked questions
Yes. Boomly shows all conversations for your connected WhatsApp Business number in a shared inbox. Agents reply from the web — not from personal phones.
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Powered by Official WhatsApp Business API