Message arrives
WhatsApp, Instagram, or Messenger lands in the shared queue.
Official WhatsApp Business API
Meta Tech PartnerShared inbox
Team Management & Collaboration
Assign chats and collaborate from one inbox — multiple agents on a single WhatsApp number, with routing, notes, and hand-offs built in.
Workflow
How your team handles every thread
Auto-assign or pick up
Route by rules, round-robin, or let the next available agent claim it.
Collaborate in context
Notes, tags, transfers, and @mentions stay on the same contact record.
Close or escalate
Mark resolved, re-open later, or hand off to a specialist without losing history.
Assignment
Route the right chat to the right person
Stop fighting over the same notification list. Boomly assigns conversations by team, campaign, or availability so hot leads reach closers faster.
- Manual assign, round-robin, or rule-based routing
- Transfer threads mid-conversation with full context
- See who owns each chat at a glance
Collaboration
One number, many agents — zero chaos
Sales, support, and ops reply from the same WhatsApp Business line without stepping on each other. Every message stays threaded and searchable.
- Multiple teammates on one official WhatsApp number
- Internal notes visible only to your team
- Tags and status for pipeline-style follow-up
Control
Permissions that match how you operate
Give managers oversight without exposing every setting. Agents see their queue; admins configure routing, templates, and connections.
- Role-based access for owners, admins, and agents
- Activity visibility across assigned conversations
- Secure OAuth — no password sharing on WhatsApp
Built for every seat
Who gets the most from a shared inbox
Sales reps
Claim inbound leads, add notes after calls, and pass warm prospects to senior closers without exporting chat screenshots.
Support agents
Work queues by topic or priority, reuse canned replies, and escalate technical issues while the customer stays in one thread.
Team leads
Monitor assignment load, rebalance chats during spikes, and spot bottlenecks before SLAs slip.
Seamless integrations for enhanced efficiency
Connect Boomly to the apps your team already uses — streamline workflows, keep data in sync, and run WhatsApp automation without switching tabs.
WhatsApp API
20+ web integrations
Cost effective
Customer support
Your whole team, one inbox one customer view
Stop copying chats into spreadsheets and side groups. Run assignment, collaboration, and follow-up where the messages already live.
FAQ
Frequently asked questions
Yes. Boomly connects your official WhatsApp Business API number so sales, support, and ops reply from a shared inbox — each message stays threaded without sharing one phone login.
Ready to put replies on autopilot?
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