Engage in-store shoppers
QR codes and display cards turn walk-ins into WhatsApp chats — offers and catalog land instantly on their phone.
Official WhatsApp Business API
Meta Tech PartnerRetail Stores
WhatsApp for your retail storein-store engagement & more
Connect in-store shoppers to WhatsApp, share product catalogs, confirm orders, send loyalty offers, and support buyers after purchase — one Boomly inbox for every branch.
Trusted by real businesses already growing on Boomly
Use cases
How retail stores use Boomly on WhatsApp
Eight workflows boutiques, franchise outlets, and multi-brand stores run every day.
In-store
Turn walk-ins into WhatsApp chats
Place QR codes at checkout, trial rooms, and window displays — shoppers scan, get your catalog and current offers, and stay connected after they leave the store.
- QR to WhatsApp link
- Welcome offer on scan
- Catalog browse in chat
- Store location & hours
- Save for later wishlist
- Assign to store associate
Catalog
Share your product catalog in chat
Send structured product cards with image, size, colour, and price — or let customers open your WhatsApp catalog and pick what they want in-thread.
- Catalog browse in chat
- Product card with variants
- Size & colour picker
- Share single SKU quickly
- New arrival carousel
- Reserve in store button
Availability
Check product availability instantly
Shoppers ask if a size or colour is in stock at their nearest branch — bot checks inventory and confirms hold or suggests alternate store.
- SKU or photo lookup
- Nearest branch check
- Size availability reply
- Hold item for 2 hours
- Alternate branch suggest
- Notify when restocked
Orders
Confirm orders & pickup updates
From order placed to packed, ready for pickup, or out for delivery — automatic WhatsApp updates so customers stop calling the store for status.
- Order confirmed message
- Packed & ready alert
- Store pickup timing
- Home delivery tracking
- Exchange / return option
- Feedback after purchase
Loyalty
Send loyalty offers & member alerts
Birthday discounts, member-only previews, and points balance updates — personalised messages that bring repeat visits without spamming everyone.
- Member birthday offer
- Points balance update
- Early access to sale
- Tier upgrade alert
- Refer-a-friend bonus
- Segment by store visit
Ads
Get store leads from Click-to-WhatsApp ads
Run Meta ads for new collection or store opening that open WhatsApp directly. Boomly greets the shopper, shows bestsellers, and tags the lead with campaign source.
- Meta Click-to-WhatsApp ad
- Instant store welcome
- Bestseller carousel
- Lead tagged in inbox
- Nearest branch routing
- Assign to sales associate
Support
Answer shopper questions with a bot
Return policy, exchange process, store timings, and order tracking — handled instantly while floor staff focus on in-store customers.
- Store hours & locations
- Return & exchange FAQ
- Track my order lookup
- Size guide share
- Talk to store associate
- Complaint routing
Payments
Collect payment in chat
Send Razorpay or WhatsApp Pay links for reservations, custom orders, and balance dues — confirmation and receipt land in the same conversation.
- Reservation payment link
- Order amount summary
- Balance due reminder
- Paid confirmation message
- Receipt PDF attached
- Failed payment retry
At a glance
What Boomly helps you do
Share product catalog in chat
Send product cards with photo, size, and price — buyers browse without leaving the conversation.
Confirm orders & pickup
Order placed, ready for pickup, and home delivery updates keep customers informed at every step.
Run loyalty & sale broadcasts
Member-only discounts, new arrivals, and festive offers to opted-in shoppers with read tracking.
Answer shopper FAQs 24/7
Store hours, return policy, and size availability — bot handles routine questions; staff step in when needed.
Collect payment in chat
Send payment links for reservations, custom orders, and balance dues — receipt in the same thread.
Seamless integrations for enhanced efficiency
Connect Boomly to the apps your team already uses — streamline workflows, keep data in sync, and run WhatsApp automation without switching tabs.
WhatsApp API
20+ web integrations
Cost effective
Customer support
Connect your store floor to WhatsApp and keep shoppers coming back.
Start with in-store QR engagement and catalog sharing, then add loyalty broadcasts, order updates, and payment links — same inbox for every branch.
FAQ
Common questions
Place QR codes at checkout or displays linking to your WhatsApp number. Boomly sends a welcome message with catalog and current offers when someone scans.
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