Handle citizen enquiries
Service menu on first message — citizens pick department and request type without waiting on hold.
Official WhatsApp Business API
Meta Tech PartnerGovernment
WhatsApp for citizen servicesapplications, alerts & updates
Let citizens apply for certificates, track application status, receive scheme alerts, and get department updates — compliant templates and a shared inbox your teams can manage at scale.
Trusted by real businesses already growing on Boomly
Use cases
How government teams use Boomly on WhatsApp
Eight workflows municipal bodies, departments, and public agencies run to serve citizens faster on WhatsApp.
Enquiries
Route citizen enquiries to the right desk
When a citizen messages your official number, Boomly sends a department menu — revenue, health, utilities, grievance — and assigns the thread to the correct team with full context.
- Instant welcome menu
- Department selection
- Service type picker
- Reference number generated
- Assign to desk officer
- Escalation on no reply
Applications
Collect certificate & permit applications
Birth certificate, income certificate, trade licence, or building permit — citizens fill structured fields and upload supporting documents inside WhatsApp.
- Application type menu
- Structured citizen fields
- Document upload in chat
- Fee amount displayed
- Application ID issued
- Officer review queue
Status
Send application status updates
Citizens stop calling the helpline for status. Each milestone — received, verified, approved, ready for collection — triggers a compliant WhatsApp update with reference ID.
- Application received ack
- Documents verified
- Under review update
- Approved notification
- Ready for pickup alert
- Rejection with reason
Schemes
Broadcast scheme & program alerts
Announce a new welfare scheme, subsidy window, or registration deadline to opted-in citizens — with eligibility summary and apply-now button.
- Scheme launch alert
- Eligibility criteria summary
- Last date reminder
- Apply now CTA
- Camp location details
- Read and reply tracking
Alerts
Send emergency & public notices
Water shutdown, road closure, weather advisory, or health camp — push time-sensitive alerts to affected wards or the full citizen list with official template compliance.
- Area-specific alert
- Effective date & time
- Helpline number included
- Ward-wise segmentation
- Emergency broadcast
- Delivery confirmation
Appointments
Book citizen helpdesk appointments
Citizens pick a slot for document verification, grievance hearing, or camp visit — confirmation and reminder land in chat automatically.
- Available slot picker
- Department & purpose field
- Booking confirmation
- Office address & timing
- Day-before reminder
- Reschedule from chat
Support
Answer citizen FAQs with a bot
Office timings, required documents, fee structure, and application process — answered instantly while officers handle complex cases in the shared inbox.
- Service catalogue lookup
- Required documents list
- Fee & timeline FAQ
- Track my application
- Grievance registration
- Talk to officer hand-off
Payments
Collect fees & challans in chat
Send payment links for application fees, utility bills, or penalties — receipt and transaction ID confirmed in the same conversation when paid.
- Fee payment link
- Amount & purpose summary
- Secure pay button
- Paid confirmation message
- Receipt PDF attached
- Failed payment retry
At a glance
What Boomly helps you do
Collect applications in chat
Structured forms for certificates, permits, and registrations with document upload in WhatsApp.
Send application status updates
Submitted, under review, approved, or ready for pickup — automatic updates at each stage.
Broadcast public alerts
Scheme launches, deadline reminders, and emergency notices to opted-in citizen lists.
Answer FAQs with a bot
Timings, required documents, and fee structure — handled 24/7 with hand-off to staff when needed.
Send appointment reminders
Slot confirmations and day-before nudges for citizen helpdesk, camps, and hearings.
Seamless integrations for enhanced efficiency
Connect Boomly to the apps your team already uses — streamline workflows, keep data in sync, and run WhatsApp automation without switching tabs.
WhatsApp API
20+ web integrations
Cost effective
Customer support
Bring citizen services to WhatsApp with accountable, trackable messaging.
Start with enquiry routing and application capture, then add status updates, scheme alerts, and fee collection — one workspace for every department desk.
FAQ
Common questions
Yes, when used through the official WhatsApp Business API with approved templates. Boomly supports utility and authentication message categories for status updates and service alerts.
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