Official WhatsApp Business API

Meta Tech Partner

Customer feedback

Click to Rateone tap, right inside WhatsApp

When an order ships or a support chat closes, Boomly sends a short message with rating buttons. The customer taps a star — no forms, no links, no app switch — and you see the score in your dashboard.

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Click to Rate — collect star ratings inside WhatsApp with one tap

Trusted by real businesses already growing on Boomly

How it works

From “chat done” to feedback in seconds

Click to Rate is not a separate survey tool. It is a WhatsApp quick-reply flow that fires automatically after the moment you choose — delivery, resolution, or checkout.

Pick the trigger

After order delivered, ticket marked resolved, or a flow ends — you decide when to ask.

Send rating buttons

Customer gets a friendly message with tappable options — e.g. ⭐ 1–5 or Great / OK / Poor.

They tap once

One click inside WhatsApp counts as their rating. No typing, no login, no broken survey links.

You track scores

Responses land on the contact record so support and ops can spot trends and follow up on low scores.

What it is

WhatsApp-native CSAT, not another form

Most businesses email a Google Form or paste a link customers ignore. Click to Rate keeps everything in the thread they already use — the same way they reply to delivery updates.

Quick-reply buttons customers already know how to use
Works after sales, support, or automated bot hand-offs
Optional thank-you or escalation path for low ratings
Fits into Boomly flows and automations you already run

Click to Rate workflow — order ships, chat closes, one-tap star rating, scores in dashboard

Why teams use it

Feedback you actually collect

Higher response rates

Tapping a button in-chat beats opening a browser tab — more customers finish the rating.

Timed automatically

Send the ask when the experience is fresh — right after delivery or when an agent closes the ticket.

Tied to the contact

Each score stays on the customer’s WhatsApp thread and profile, not a anonymous spreadsheet row.

Spot unhappy customers

Route 1–2 star replies to a manager or trigger a recovery message before they churn silently.

Team performance

See which agents or shifts get the best scores and where coaching is needed.

Simple reporting

Track averages over time without exporting chat logs or manual tally sheets.

Close the loop while the chat is still open

Pair ratings with automations: thank happy customers, offer help on low scores, or tag promoters for a referral campaign — all from the same Boomly workspace.

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Use cases

When to ask for a rating

Any business that delivers a service or product over WhatsApp can use one-tap ratings instead of chasing reviews on email.

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E-commerce & delivery

Ask “How was your order?” once the package is marked delivered — catch issues before a bad review goes public.

Support & service

When an agent resolves a ticket, send a quick CSAT so you know if the answer actually helped.

Salons, clinics & bookings

After an appointment reminder flow completes, collect a star rating while the visit is still top of mind.

FAQ

Frequently asked questions

Click to rate sends a one-tap star or emoji rating inside WhatsApp after a purchase or support conversation. Customers tap a button instead of filling a long survey — you get structured feedback in Boomly.

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